Contact Us
At MY MDAC Go, we pride ourselves on our excellent customer service.
Our dedicated team are available to contact 24/7, all year round. Drop us a message outlining your query, and we will get back to you as soon as we can.
Whatever your query, we’re here to help.
Quick Links to Helpful Information
If you have any questions or doubts about any stage of applying with MY MDAC Go, these quick links may be useful:
Want to know how to fill in the online form?
Our customer service can help you if you have any questions through our simplified form.
Not sure what documents you need?
Check our requirements section for the nationality you need to consult.
Latest Malaysia travel information
Our news articles are a great resource for planning your trip, check it out here.
Need assistance from a team member?
Complete a contact form now and we’ll get back to you with a solution.
Contact MY MDAC Go Now
Our Customer Service team is international and provides assistance in a range of different languages.
You can get in touch with our team in the following ways.
Contact form
Simply write us a message in this form explaining the issue.
Once you click “submit”, your message is sent directly to our Customer Service team, who will get back to you as soon as possible. We usually reply very quickly. If there is a high volume of messages, it may take up to 72 hours.
The contact form is a useful way to give us feedback and suggestions to help us improve our user experience.
Contact Us
If you cannot fill in the contact form, try sending us an email at info@mymdacgo.com.
Troubleshooting Issues With MY MDAC Go
We may be able to resolve your query here and now. Here are some of the most common questions we are asked:
Do I need to apply if I am a resident of Malaysia? Toggle faqs
No, if you have permanent residency in Malaysia or hold a Long-Term Pass, you do not need to complete the MDAC.
The MDAC is required by foreign visitors rather than residents.
Do I need to have a flight booked to register for the MDAC? Toggle faqs
It is highly recommended to book your flight before completing your MDAC.
Although you do not have to provide flight details, you have to state your dates of arrival and departure. If you enter a date, but later book flights for different dates, you may encounter problems on arrival. In this case, you should re-register for a new MDAC.
To avoid this, it is best to book flights before completing your MDAC.
I haven’t received the email with my application yet. What should I do? Toggle faqs
It can take up to 1-2 days to process the MDAC and send the email to you.
If it has been longer than 1 or 2 days(SLA), check your junk or spam folder to make sure it has not been sorted into one of these by your email account.
If you still cannot find the email, contact us immediately using the contact form.
What payment methods do you accept at MY MDAC Go? Toggle faqs
We accept all major credit and debit cards, including American Express, Maestro, Mastercard, and Visa.
All payments made through MY MDAC Go are encrypted using Secure Sockets Layer (SSL) technology to keep your information safe and secure.